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Itay Taragano's Avatar

Itay Taragano

Joined Oct 22, 2021

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Last activity Oct 11, 2023

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Latest activity by Itay Taragano

Itay Taragano commented,

CommentService Level Agreements (SLA), macros, and CSAT

We're also seeing it here! Zendesk is aware of this issue for so long, and it is indeed so much worse in Q4/21 (and already a few more in Q1/22). It was raised multiple times on multiple channels, and it seems Zendesk simply doesn't care. Zendesk has been too focused on becoming a multi-product enterprise and they completely stopped giving love to "Support". Zendesk has to remember that most of us became customers because of THIS product, and that CSAT is a CRUCIAL part of it. It is so unfortunate that we, and other folks here on the thread need to spend our time looking for solutions and/or alternatives.

View comment · Posted Jan 07, 2022 · Itay Taragano

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Itay Taragano commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Oct 19, 2021 · Itay Taragano

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Itay Taragano commented,

Community comment Discussion - Tips and best practices from the community

The link to "Live Demo" is broken.

View comment · Posted Aug 26, 2021 · Itay Taragano

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