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Danielle Eberhardt

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Activity overview

Latest activity by Danielle Eberhardt
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    Danielle Eberhardt commented,

    PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in ...

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    Danielle Eberhardt created a post,

    Using two fields to confirm email address

    I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...

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    Danielle Eberhardt created a post,

    Measuring effectiveness of macro use

    Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...

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    Danielle Eberhardt created a post,

    Escalating multiple tickets submitted from the same end user

    Hi all!  I am looking for a solution that will allow us to create an escalation trigger or automation for end users who have submitted multiple tickets in a row.  Ideally, it would be:  User Submit...

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    Danielle Eberhardt created a post,

    Error when accessing a form

    Hi everyone, Has anyone experienced this error before- "Access to this page temporarily restricted"? For context, we use a brand for an internal form to submit tickets. A few agents are seeing this...

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    Danielle Eberhardt commented,

    Hi there! If this code is still relevant, does the end user have to be signed in to contribute to feedback? And how can the feedback be measured?

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    Danielle Eberhardt commented,

    Graeme Carmichael Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!

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    Danielle Eberhardt created a post,

    End Users with Multiple Open Tickets

    I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...

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    Danielle Eberhardt created a post,

    LinkedIn Best Practices

    Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...