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Dinara

Joined Oct 16, 2021

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Last activity Oct 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Dinara

Dinara created a post,

Post Feedback - Reporting and analytics (Explore)

Feature Request Summary: 

Please allow us to choose all items in the attributes regardless of how many items the attribute has. There is a "select all" button but it selects only items on the page.

Description/Use Cases: 

An example: we have more than 5 hundred tags so they are separated into many pages that can be switched by clicking the arrows. If I need to choose all tags I'll have to go through each page and press "select all" on each page.

Business impact of limitation or missing feature:

1. Going through pages is quite time-consuming. 

2. There is a chance we accidentally skip a page and items from that page do not get into the query.

Posted Nov 24, 2021 · Dinara

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Dinara commented,

Community comment Feedback - Reporting and analytics (Explore)

Agreed. The option to read the query while it's being edited by one of the agents would be awesome.

View comment · Posted Nov 24, 2021 · Dinara

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Dinara commented,

CommentBuilding reports

Hi, Gab!

Thank you for your answer. Unfortunately, it did not help. :( I tried both choosing all attributes and selected ones but it does not allow me to decompose in my dashboard. I have "Drill in" and "Copy" options only. Any other tips that may help?

View comment · Posted Oct 19, 2021 · Dinara

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Dinara commented,

CommentBuilding reports

Does the decompose function still work in dashboards? We've been able to decompose right in the dashboard before, but now only the drill-in function is available even though I have the "allow decompose" option checked in the query settings. 

View comment · Posted Sep 30, 2021 · Dinara

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Dinara commented,

Community comment Q&A - Reporting and analytics

I tried creating those metrics but it never shows the total numbers and gives me an error about the SQL query exceeding 50000 rows. :( Is there any way to fix this? 

View comment · Posted May 13, 2021 · Dinara

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Dinara commented,

Community comment Q&A - Reporting and analytics

Hi Thibaut!

I tried to photoshop a table for illustrative purposes:

The query should give me the following info:

1. A tag name (one row = one tag);

2. The total number of tickets received within the chosen period;

3. How many tickets with a tag were received within the chosen period;

Say, we received 1000 tickets in total on N1, 41 of those tickets have the "blue" tag, 38 tickets were tagged with "red", and so on.

Creating a data range calculated metrics helps to set the N1 and N2 ranges but I can't make the query count and show both the total number of tickets we received and the number of tickets by each tag in the same query. If I put a "ticket tags" attribute, it only counts how many tickets marked with a tag we received, in all columns. 

Hope I managed to explain it. Thank you for your help!

View comment · Posted May 11, 2021 · Dinara

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Dinara created a post,

Post Q&A - Reporting and analytics

Hello!

I try to create a query that will show a table containing the following columns:

1. The number of tickets received during the period N1.

2. The distribution of those tickets by tags;

3. The number of tickets received during the period N2. 

4. The distribution of those tickets by tags.

I tried using different date range calculated metrics along with a fixed metric or an ATTRIBUTE_FIX aggregator (that should not be affected by the selected attributes) but nothing seems to work. Is it possible to build such a query in Explore?

Any help would be appreciated. Thanks!

Posted Apr 19, 2021 · Dinara

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