Cody W

We do use talk in our widget, and changing the settings off and on did not work. Specifically, we are wanting to know why it throws that 404 error when it calls that REST API endpoint.

We use web widget on our site vocabulary.com, however, each time we load a page using the widget we see a 404 error. This is the error we see.

https://vocabulary.zendesk.com/talk_embeddables_service/web/status?subdomain=vocabulary&nickname=Phone%20Support

The setttings we use in the widget are posted in the code snippet below.

var settings = window.zESettings = {

  webWidget: {

color: {

launcher:'#4db538',

button:'#4db538',

header: '#6182a8',

resultLists: '#22558A',

articleLinks: '#22558A'

},

    contactForm: {

      attachments: false,

      title: { '*':'Contact Us' }

    },

    helpCenter: {

    title: {

        '*': 'Search help articles'

    }

    },

    talk: {

        suppress: true,        

    },

    chat: {

        suppress: false,

        hideWhenOffline: true

    },

    contactOptions: {

    enabled: true,

    contactButton: { '*': 'Contact Us' },

    contactFormLabel: { '*': 'Contact Us' }

    }

  }

};

We do not explicitly call vocabulary.zendesk.com/talk_embeddables_service as a request in our codebase. It is likely a request automatically called by the widget, and it throws a 404 every time. Any advice on what might be going on?