Chris Murray
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Total activity12
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Last activity
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Activity overview
Latest activity by Chris Murray-
Chris Murray commented,
Hey Leva, I think the only option we have now is to use decompose to get close to what we used to your drill-through for. Now what I've been doing is, clicking on the data I used to be able to dril...
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Chris Murray commented,
I'm likely doing something wrong, but when I click drill-in it shows me ALL tickets in the query instead of just the list of tickets from the field I'm selecting. Is there a way, with this new fea...
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Chris Murray commented,
Definitely need the ability for all reporting to be in one timezone while agents have the ability to see their day-day ticket/chat work in their own timezones.
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Chris Murray created a post,
Keep CSAT Assigned to First Solve Agent
Can you please enable us configure ZD so that the CSAT score stays assigned to the rep that first received the score/solved the ticket, instead of the score being passed to someone else if the tick...