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Brandon

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Brandon

Brandon commented,

CommentBuilding reports

When I am looking at my teams metrics, I see data for "missed call legs" by agent and am wondering if a customer hangs up before the call is answered by the agent, does that count as missed call leg? Trying to get a better feeling for the number that our agents are missing and I don't want to lean on this metric too heavily if it's also counting calls where the customer hangs up. Thanks!

View comment · Posted May 25, 2021 · Brandon

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Brandon created a post,

Post Feedback - Voice (Talk)

I would love to have a way in Talk to schedule different vm's to play during certain parts of the day. We have a couple of team meetings each week at the same time where all agents are away from the phones and I would love to schedule our "team meeting" voicemail message to play at those times without having to manually swap those out. 

Posted Apr 13, 2021 · Brandon

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