Carmen Paolucci
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Last activity
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Activity overview
Latest activity by Carmen Paolucci-
Carmen Paolucci commented,
Just reposting my question from the breakout session. Thank you! When setting automations to run on a specific date the automation runs on the internal Zendesk timezone (UTC) rather than the timez...
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Carmen Paolucci commented,
Definitely interested in this. Something immediately after the call where the customers stays on the line for a quick CSAT survey. I know that it can be accomplished via email or SMS but preferen...
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Carmen Paolucci created a post,
Internal Chat Option for communicating with other internal teams
AnsweredWe are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support). We want this option to not be a 1:1 relationship but actually work as a chat queue w...