Sandy Vangyi
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Total activity22
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Last activity
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Activity overview
Latest activity by Sandy Vangyi-
Sandy Vangyi created a post,
change reply to email address
I would like to use a different email for 'outgoing email' and reply to email from Zendesk but still receive emails from my current support email. Is there a way to set this up? Background: Our ...
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Sandy Vangyi commented,
Would creating a view or a query be the best way to see this "look at tickets where the status is closed, and the ticket has no public or private comments by the assignee"? We do count productivit...
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Sandy Vangyi created a post,
re-solving solved tickets for productivity
AnsweredThis is a query I can build or a view I can create to check if agents are resolving solved tickets to increase their productivity (ticket solved) count? We have an issue where agents are opening so...
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Sandy Vangyi commented,
I'm also experiencing the same issue with totally different numbers from insight to explore when looking at guide. I would also like to build total vote, net vote and up vote into the reporting as...
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Sandy Vangyi commented,
Some of our emails are still going into customers spam folder even after setting verification up as described in the article. Could we change out responses to members from Zendesk to go out from a...
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Sandy Vangyi created a post,
Is it posible to make the "Assignee" field required when submitting pending ZD tickets?
AnsweredSome Agents forget to click "take it" when they submit as pending and aren't able to see these tickets under My Tickets view and these tickets get buried in the All pending ticket view without an a...
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Sandy Vangyi created a post,
Tracking outbound emails sent through zendesk
Answeredare we able to pull a report on outbound email sent through zendesk based on subject title? Is there a way to track open rates on these zendesk outbound emails?
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Sandy Vangyi created a post,
how can we check how many chats we get from a certain page on our site?
AnsweredIf we set up a trigger on a certain web page are we able to track how many chat were initiated on that page?