
Sandy Vangyi
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Last activity
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Recent activity by Sandy Vangyi-
change reply to email address
I would like to use a different email for 'outgoing email' and reply to email from Zendesk but still receive emails from my current support email. Is there a way to set this up? Background: Our ...
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re-solving solved tickets for productivity
AnsweredThis is a query I can build or a view I can create to check if agents are resolving solved tickets to increase their productivity (ticket solved) count? We have an issue where agents are opening so...
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Is it posible to make the "Assignee" field required when submitting pending ZD tickets?
AnsweredSome Agents forget to click "take it" when they submit as pending and aren't able to see these tickets under My Tickets view and these tickets get buried in the All pending ticket view without an a...
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Tracking outbound emails sent through zendesk
Answeredare we able to pull a report on outbound email sent through zendesk based on subject title? Is there a way to track open rates on these zendesk outbound emails?
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how can we check how many chats we get from a certain page on our site?
AnsweredIf we set up a trigger on a certain web page are we able to track how many chat were initiated on that page?