Sandy Vangyi

1. Community
2. Zendesk Suite Q&A

I would like to use a different email for  'outgoing email' and reply to email from Zendesk but still receive emails from my current support email.  Is there a way to set this up?  Background: Our ...

• Sandy Vangyi
• Created October 06, 2021 22:22
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

This is a query I can build or a view I can create to check if agents are resolving solved tickets to increase their productivity (ticket solved) count? We have an issue where agents are opening so...

• Sandy Vangyi
• Created August 30, 2021 21:13
• 4 followers
• 4 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Some Agents forget to click "take it" when they submit as pending and aren't able to see these tickets under My Tickets view and these tickets get buried in the All pending ticket view without an a...

• Sandy Vangyi
• Created May 27, 2021 22:16
• 4 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

are we able to pull a report on outbound email sent through zendesk based on subject title?  Is there a way to track open rates on these zendesk outbound emails?

• Sandy Vangyi
• Created April 24, 2021 00:06
• 4 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

If we set up a trigger on a certain web page are we able to track how many chat were initiated on that page?

• Sandy Vangyi
• Created April 24, 2021 00:05
• 3 followers
• 1 comment
• 1 vote