André
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Activity overview
Latest activity by André-
André commented,
Possible to remove this sentence from the ticket in jira - once created automatically from Zendesk? It's not a part of the macro we use to fill out the ticket. Where is it set? On the jira side?
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André commented,
This was solved by adding a condition to the default trigger reply where a string of subject text would make the filtering. As long as someone doesn't use that exact phrase we're good. But then aga...
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André created a post,
Filtering out certain incoming requests based on subject row so that default auto reply is not used, but a different is used instead
AnsweredWe have a default auto reply as a trigger for all incoming support requests. Works well.For certain incoming requests when we have a demo campaign I would like to exclude these specific tickets fro...