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Andriy Pelykh's Avatar

Andriy Pelykh

Joined May 28, 2021

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Last activity May 09, 2024

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Latest activity by Andriy Pelykh

Andriy Pelykh created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hello,

I need to search for tickets and display in the list ticket and side conversations as a sub list. I can't just fetch them per ticket, because it will be 100 additional requests per search page and multiple agents can use this app. It will definitely breach API limits. Is there a way to side load side conversations, or list them for multiple tickets in one request? Maybe there's a beta API, or undocumented API endpoints that I can use? 

Best,
Andriy

Posted May 09, 2024 · Andriy Pelykh

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Andriy Pelykh created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hi everyone, 

Is there a way to fetch attachments via ZAF Client or any other way when the enable secure downloads option in ticket settings is on?

We already see that this method works for side conversations, but applying ZAFClient.request to fetch or upload attachments results in an error

Posted May 07, 2024 · Andriy Pelykh

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Andriy Pelykh created a post,

Post Developer - Zendesk Apps Framework (ZAF)

We're using a Zendesk proxy server to make secure requests to third-party servers that have IP address protection. They always allow a list of Zendesk IP addresses to make it secure.

It worked all the time, but now it has become random - one-day Zendesk proxy server uses the Zendesk IP address, and the next day it uses the client IP address. So, we can't use our Zendesk apps because we can't allow list client IP addresses for all agents to make sure it works.

Posted Feb 06, 2023 · Andriy Pelykh

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Andriy Pelykh commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello everybody,

My team have the same issues. Multiple people can't use local development for different Zendesk instances.

View comment · Posted Jan 25, 2023 · Andriy Pelykh

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Andriy Pelykh commented,

CommentRouting

Hello,

Is there ZAF client API for omnichannel feature? I was not able to find anything related to it. If not, is there a roadmap for when we going to see it? I need it to implement the app for custom capacity handling.

Thanks,
Andriy

View comment · Posted Dec 06, 2022 · Andriy Pelykh

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Andriy Pelykh commented,

Community comment Developer - Zendesk APIs

Hello, 

I have the same issue, but for me, options are even stranger - all fields, including custom_field, priority, etc., have only one option, and it's company name label with some id value. 

This issue is critical for us, because a lot of our customers use our app and report that their agents can't work at all! It breaks the whole agent workflow, because it depends on our app.

Best,
Andriy

View comment · Posted Oct 05, 2022 · Andriy Pelykh

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Andriy Pelykh commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello Martin Blaustein,

How much time did you wait? Sometimes it can take ages until the app is uploaded, especially if you have a lot of files in your assets directory.

To get deep into this, you can manually perform the update command. To do it, you need to make the following three steps:

  1. Upload your app package 
  2. Update app. You'll get job_id here, and you need to wait until the success status.
  3. Install app

By making request by request, you'll be able to see where the update command gets stuck or fails. API responses can also gives a clue what can be wrong.

Best,
Andriy

View comment · Posted Sep 19, 2022 · Andriy Pelykh

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Andriy Pelykh commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello Zach Anthony,

Any news on my last comment? I see this topic has Answered label now, and I don't want it to be missed. But unfortunately, the local development is still not working for almost every app for my team, so we are forced to use zat tools. 
It breaks our development process, which relies on zcli tools, and adds a lot of frustration to work. 

Best regards,
Andriy

View comment · Posted Sep 19, 2022 · Andriy Pelykh

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Andriy Pelykh commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello Zach Anthony,
I still have the same problem for some locations in manifest.json. Here, what I have in my app, and it doesn't work:


"location": {
"support": {
"nav_bar": {
"url": "assets/index.html#location=nav_bar",
"autoHide": true
},
"ticket_sidebar": { "autoLoad": false },
"new_ticket_sidebar": { "autoLoad": false },
"background": {
"url": "assets/index.html#location=background"
}
}
}


I played around, and found two cases when it works:

"location": {
"support": {
"nav_bar": {
"url": "assets/index.html#location=nav_bar"
},
"ticket_sidebar": {
"url": "assets/index.html#location=nav_bar"
}
}
}

"location": {
"support": {
"nav_bar": {
"url": "assets/index.html#location=nav_bar",
"autoHide": true
},
"background": {
"url": "assets/index.html#location=background"
}
}
}

It looks like apps with location  { "autoLoad": false } break local development.

Best regards,
Andriy

View comment · Posted Sep 16, 2022 · Andriy Pelykh

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Andriy Pelykh commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello Siarhei,

I have the same problems on multiple instances. Local development doesn't work at all, and all my team's developers can't work on apps. It looks like old zat tools still work, but our workflow heavily depends on zcli tools.

But, I have only Unknown initialization object: null Expected Object or Function. error in the console, and nothing else.

View comment · Posted Sep 14, 2022 · Andriy Pelykh

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