Ozzie Osman

Got it. It looks like the requests API requires me to either pass a user's email address if they are an actual user, or create an anonymous request.

Is there a way to just pass an email address, and have the request be linked to a user if one exists but be anonymous if no user with that email exists?

Thanks,

I'd like to programmatically create a ticket for a user.

When I use the Create Ticket API with the Oauth token, and the user as the requester, they get a ticket that says "Created on your behalf", and includes the name of the agent that created the API token, which is not what we want.

I'd like to submit tickets that come in with the user as submitter directly.