Andrew

We are building a conversation bot which is integrated with our iOS and Android apps.

For advanced functionality, such as helping users perform an action in an app, we want the bot to send them links containing url schemes which the app can then process. For example, our app's bundle id is “com.theorytestrevolution.app” and the app is able to respond to the following link “com.theorytestrevolution.app://?action={some_action}”.

To let the bot know which app it is, we are making sure that custom fields are set. The field corresponding to the bundle ID is called “App” and it is visible to agents.

However, it looks like to make it available to a bot we need to include the “Ask for details” step. For our use case, this is extremely inconvenient, as we literally need to tell users “Ignore this please and click Next”. Otherwise, if they see that the app field is set to something like “com.theorytestrevolution.app” they may think it is an error and they may change it to something more human-friendly.

So basically my questions is the following – is it possible for a bot to access custom fields without “Ask for details step”? At least when they are already set.

I wonder who are the people who put a “thumbs down”? If you know how to fix this without waiting for Zendesk to fix their SDK – please let everyone know .

Otherwise seems like Zendesk employees are trying to downvote this issue instead of actually fixing it.

I urge everyone who has the same issue to open a support ticket. I've opened one on Sep 21 and they STILL haven't fixed it.

Clearly, their iOS dev team is not testing anything at all and they just don't care about the experience we are having.

Started actively looking for another support solution, as this level of service from Zendesk is utterly unacceptable

Xcode 16 does not let us upload our apps because SDKConfigurations framework still contains bitcode. The update to the Support SDK released on September 17th (8.0.4) did fix this issue in other frameworks.

However, SDKConfigurations was not updated and this prevents us from releasing app updates with Xcode 16. Please fix ASAP

Here is an error which we get during the upload:

Invalid Executable. The executable '******.app/Frameworks/SDKConfigurations.framework/SDKConfigurations' contains bitcode.