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Olivier Bruylandt

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Latest activity by Olivier Bruylandt
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    Olivier Bruylandt commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Autofill requestor name

    Nice, thanks  : )Good tip indeed.I will make use of this thread to ask anther question.Being new to ZD, I thought/expected that the default view for agents (ticket list) was the same than for users...

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    Olivier Bruylandt commented,

    1. Guide
    2. ...
    3. Setting up Zendesk Guide
    4. Deactivating your Help Center

    Hi,When we disable Help Center, the users are now redirecting to the URL ending with "/hc/"  .... which leads to a "page not found" result and the link to "go back to the home page" is looping to t...

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    Olivier Bruylandt created a post,

    Autofill requestor name

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    1. Community
    2. Zendesk Suite Q&A

    Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name .  Does someone has an idea or already done it before on ticket creation ?Thank you. /Olivier

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