Jenna Marchant
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Total activity13
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Last activity
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Member since
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Activity overview
Latest activity by Jenna Marchant-
Jenna Marchant created a post,
New Feature Request! Multibrand- Toggle between groups
Not plannedWhen an agent is assigned to multiple groups they have access to all chats and calls that come in across all groups. However, sometimes they only need access to a group for a specific time of day. ...
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Jenna Marchant created a post,
New Feature Request! Automatically change chat status if taking a live calland vise versa
CompletedWith agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a chat comes in, they won't be able to also answer a call. We don't want the c...
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Jenna Marchant created a post,
New Feature Request! Automatically change talk status if taking a live chat and vise versa
With agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a call comes in, they won't be able to also answer a chat. We don't want the c...