Josef Prandstetter
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Total activity221
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Last activity
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Member since
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Followed by2 users
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Activity overview
Latest activity by Josef Prandstetter-
Josef Prandstetter commented,
Brett Bowser: Is Instant Search supported from the beginning? Can you give a very rough timeline for federated search support?
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Josef Prandstetter commented,
Jonathan Aniano I have been following this article with interest for the last few weeks in order to make a decision based on them whether or not we should proceed with the Flowbuilder evaluation wi...
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Josef Prandstetter commented,
Jonathan Aniano Thank you in advance for taking the approach of listening to feedback from us as customers.The following questions came to me spontaneously while reading your post: Can you please ...
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Josef Prandstetter commented,
We made a conscious decision to choose Zendesk as one of the market leaders a few years ago because we see Zendesk as a future-proof vendor that will provide us with new features that we didn't kno...
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Josef Prandstetter commented,
Support for "Direct messages" would boost this feature for our daily operations - mainly in these scenarios: Support requesting assistance by a dedicated developer from R&D If the support has to c...
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Josef Prandstetter created a post,
Zendesk Support Bar: Icon fill color now not consistent between standard and custom apss
Zendesk recently changed the icon fill color and now the fill colors of the icons are no longer consistent: Until now, all icons had the same fill color as the two icons at the end. However, this ...
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Josef Prandstetter commented,
+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Josef Prandstetter commented,
Any news on this feature request yet? We now have another use case where we would urgently need this feature:We are currently implementing a download portal for our various product lines via corres...
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Josef Prandstetter created a post,
Support for depositing a text template for new posts
Feature Request Summary: By means of a pre-filled template, end users should be clearly encouraged to provide information in a structured form. Description/Use Cases: We use Zendesk Gather to c...
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Josef Prandstetter commented,
It would be great to search in the field "Role" for multiple keywords with an OR operator.Our use case is to search for users with the role "admin" or "agents". The ideal case would be to implemen...