Josef Prandstetter
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Recent activity by Josef Prandstetter-
Caroline KelloSorry - It seems I haven't been precise enough; I didn't mean activate/deactivate a ticket form - I was talking about the parameter "Editable for end users":
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It would be great turning on/off a ticket form would be part of the audit log.Background:Our Zendesk instance has been hit by a spam attack.All spam tickets came in via Help Center using the same f...
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Gorka Cardona-Lauridsen:Thank you - everything has been answered fine.Our priority concern, which is open, is the API limits - is there a chance that these will be adjusted? Can we discuss this in ...
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GEORGE: Looks like your feature is on the roadmap - have a look at this post.
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We replaced with Zendesk some legacy systems - one of them was Mantis Bugtracker: https://www.mantisbt.org/This Open Source tool is capable of this feature and many colleagues are missing this feat...
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We would also like to see this feature! Our full time support engineers are in the meantime used to it (= not having notifications), but we have a higher number of colleagues with a full agent lice...
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Andrew Paterson: The links are now available again.
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We would need this feature to be configured at least per brand. In our scenario we have multiple customer facing brands for customers and partners per product family.Additionally we have one brand ...
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There has been a post on this topic:https://support.zendesk.com/hc/en-us/community/posts/4408868416410-Add-categories-subviews-dropdown-view-function-to-Views?page=1#community_comment_4408870174874...
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Hello Tetiana Gron For us this is also an import feature - our scenario: We are a software vendor which is affected by the Log4j vulnerability in several product families. We have provided Help Cen...