Josef Prandstetter
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Votes on activity by Josef Prandstetter-
Jonathan Aniano Thank you in advance for taking the approach of listening to feedback from us as customers.The following questions came to me spontaneously while reading your post: Can you please ...
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We made a conscious decision to choose Zendesk as one of the market leaders a few years ago because we see Zendesk as a future-proof vendor that will provide us with new features that we didn't kno...
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We also need this feature urgently for our workflows:We are a global software company and the support departments take any requests from customers and partners.Bugs are submitted via connector to t...
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Gaurav Parbat: do you think our use case - see post above - will be covered by your 2022 plan?
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Jonathan Aniano I have been following this article with interest for the last few weeks in order to make a decision based on them whether or not we should proceed with the Flowbuilder evaluation wi...
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Gorka Cardona-Lauridsen We would also see a value in adding the "Requester" for organisation requests as mentioned by Jake Edwards above. In addition, during an extensive discussion about this new ...
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Hi Gorka Cardona-Lauridsen, First of all, thank you for providing this great feature - it really is a significant improvement for our customers/partners to use the help center more efficiently. How...
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Support for "Direct messages" would boost this feature for our daily operations - mainly in these scenarios: Support requesting assistance by a dedicated developer from R&D If the support has to c...
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+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Gorka Cardona-Lauridsen In our case there are primarily the following usability problems, which can be seen on this video: The list of additional columns, i.e. ticket fields, is much, much too ext...