Josef Prandstetter
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Total activity211
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Last activity
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Posts
Recent activity by Josef Prandstetter-
Zendesk Support Bar: Icon fill color now not consistent between standard and custom apss
Zendesk recently changed the icon fill color and now the fill colors of the icons are no longer consistent: Until now, all icons had the same fill color as the two icons at the end. However, this ...
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Support for depositing a text template for new posts
Feature Request Summary: By means of a pre-filled template, end users should be clearly encouraged to provide information in a structured form. Description/Use Cases: We use Zendesk Gather to c...
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Implementation of an optimization to prevent light agents from mistakenly using CC functionality when logging in tickets via HelpCenter
Feature Request Summary: Light Agents should have CC functionality available when they log a ticket via HelpCenter or please implement one of the other listed alternatives below. Description/Use...
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Support to search only in the currently active community topic
Feature Request Summary: Support to search (optionally) only in the currently active community topic: Description/Use Cases: We are a global software vendor and we use Zendesk Gather (Copenhag...
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Support search results from Gather at instant Help Center search
Feature Request Summary: Instant Help Center Search should include results from Gather. Description/Use Cases: We are a global software vendor, and we use Zendesk Gather to get Feature Wishes (...
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"Zendesk for Teams App" requires too many critical permissions
We are highly interested using your Zendesk for Teams App, especially because of the features that are planned for the future.We were able to convince our IT administration that they met the requir...
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Light Agents comments to their own tickets via Help Center should be visible in Help Center
Feature Request Summary: Comments by Light Agents via Help Center to their own tickets (= where they are the requester) should be visble (= public and not internal). Description/Use Cases: We h...
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"Allow" instead of "Invite": Share Dashboard without sending invitation eMails
CompletedFeature Request Summary: It should be possible to grant access to certain users or user groups to a dashboard without sending them an invite eMail to the shared dashboard. Description/Use Cases:...
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Flowbuilder: Add hint at adding custom ticket fields, that only ticket field with the permission option "Editable for end users" are available
The following usability issue made it difficult for me to get started with Flowbuilder:I wanted to add a custom field to Flowbuilder, but the needed ticket field, which we use for internal routing ...
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Flowbuilder: Improve Usability for adding custom fields (with identical title shown to end-user)
The following usability issue made it difficult for me to get started with Flowbuilder:If you want to add a custom field in Flowbuilder, the custom fields are only listed with the title shown to th...