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Kevin Roussety
Joined Oct 16, 2021
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Last activity Dec 27, 2023
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Latest activity by Kevin Roussety
Kevin Roussety commented,
Dear Chris Bulin,
We have already defined our SLA's and the badge is being displayed correctly. Currently, I'm looking for a way to track ticket resolutions time from opening a ticket to mark it as solved excluding waiting time for a customer to reply and agent breaks.
View comment · Posted Jun 08, 2021 · Kevin Roussety
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Kevin Roussety commented,
From the picture above,
How can I add the solved in 10h or 4h? I've been looking to find a way to track time for a ticket resolutions.
View comment · Posted Jun 07, 2021 · Kevin Roussety
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Kevin Roussety commented,
Once again sorry for late reply, yes it worked now. Thanks for your help.
View comment · Posted May 19, 2021 · Kevin Roussety
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Kevin Roussety commented,
Hi sorry for this late reply,
View comment · Posted May 18, 2021 · Kevin Roussety
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Kevin Roussety created a post,
So whenever a new tickets is created and is assigned to a specific group, I want to send a mail to each agents in this group to notify them that they have received a new tickets but no mail is being send to them. Below is how I set it up. I event tried (assigned group) but to no avails.
Posted May 17, 2021 · Kevin Roussety
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