Kevin Roussety
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Last activity
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Activity overview
Latest activity by Kevin Roussety-
Kevin Roussety commented,
Dear Chris Bulin, We have already defined our SLA's and the badge is being displayed correctly. Currently, I'm looking for a way to track ticket resolutions time from opening a ticket to mark it as...
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Kevin Roussety commented,
From the picture above, How can I add the solved in 10h or 4h? I've been looking to find a way to track time for a ticket resolutions.
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Kevin Roussety commented,
Hi Jacob J Christensen, Once again sorry for late reply, yes it worked now. Thanks for your help.
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Kevin Roussety commented,
Hi sorry for this late reply,
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Kevin Roussety created a post,
I set up a trigger to send mail to notify agents in a group of new tickets but they are not receiving the email.
AnsweredSo whenever a new tickets is created and is assigned to a specific group, I want to send a mail to each agents in this group to notify them that they have received a new tickets but no mail is bein...