TEDS Inc.

I have a user within a customer organization who has one incident logged against his account.  He is no longer authorized to contact us for support and I need a way to prevent any further emails or incidents from being created and associated with him.  I have marked his account Suspended but that does not prevent tickets from being created and emails from being sent to him, nor does it indicate that to my agents from the user list.

Note: our company just recently implemented Zendesk and we are manually entering all incidents from our customers - customers do not have direct access yet.