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Ruptela

Joined May 28, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Ruptela

Ruptela commented,

Community comment Feedback - Ticketing system (Support)

Hi, Dave,

Thanks for your reply

Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)

View comment · Posted May 14, 2021 · Ruptela

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Ruptela created a post,

Post Feedback - Ticketing system (Support)

Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with specific hours assigned to them.

Posted May 14, 2021 · Ruptela

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Ruptela created a post,

Post Feedback - Ticketing system (Support)

Hello,

Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates and times and it seems there is now way to achieve it now.

Posted May 14, 2021 · Ruptela

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