Alex Duffey

Total activity

56
Last activity

March 30, 2023 18:54
Member since

May 28, 2021 00:33
Following

0 users
Followed by

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Votes

29
Subscriptions

12

Activity overview

Latest activity by Alex Duffey

Alex Duffey commented, March 30, 2023 18:54
I have the same question as Allison above.
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- Alex Duffey
- Created March 30, 2023 18:54
- 0 votes
Alex Duffey commented, October 17, 2022 15:10
"I would not expect to be able to use this functionality in 2018. Our decision, for the time being, has been to prioritize our road map for Guide to focus on the areas where we have a much larger p...
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- Alex Duffey
- Created October 17, 2022 15:10
- 0 votes
Alex Duffey created a post, May 26, 2022 18:55
Feature Request: Syntax highlighting in the editor
1. Community
2. Feedback - Help Center (Guide)
Please add the ability to add a code block via the rich text editor that offers syntax highlighting. See example image below. Yes you can add this via the html code editor but that is VERY difficul...
- Alex Duffey
- Edited May 26, 2022 18:56
- 3 followers
- 1 comment
- 2 votes
Alex Duffey commented, May 26, 2022 18:52
YES PLEASE ADD THIS!
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- Alex Duffey
- Created May 26, 2022 18:52
- 0 votes
Alex Duffey created a post, April 22, 2022 13:59
Allow youku to be used in guide articles
1. Community
2. Feedback - Help Center (Guide)
We are a global company and many of our users are in China. Youtube cannot be used there, and the other options for videos cannot either. Please allow the guide editor to use youku videos to be emb...
- Alex Duffey
- Created April 22, 2022 13:59
- 1 follower
- 0 comments
- 0 votes
Alex Duffey created a post, February 25, 2022 15:38
Help/App request: Article Feedback reporting from customers
Answered
1. Community
2. Zendesk Suite Q&A
I am looking to find some apps for the guide that can help with getting better feedback from customers on articles. Wish list for the app: Customizable feedback form/question Create tickets from a...
- Alex Duffey
- Created February 25, 2022 15:38
- 5 followers
- 6 comments
- 6 votes
Alex Duffey commented, September 21, 2021 19:53
+100!
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- Alex Duffey
- Created September 21, 2021 19:53
- 0 votes
Alex Duffey commented, August 26, 2021 16:26
Kasper Sørensen So yeah, that update is extremely frustrating on a feature request that is 6+ years old. What does it take to get this on the roadmap since it should be a very easy edition to the t...
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- Alex Duffey
- Created August 26, 2021 16:26
- 0 votes
Alex Duffey commented, August 20, 2021 16:27
Why is this not a thing yet after 6 years? Can we please get an update on when a sub-topic layer will be added to the community. It should be super simple since you already have the technology with...
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- Alex Duffey
- Created August 20, 2021 16:27
- 1 vote
Alex Duffey commented, July 30, 2021 20:44
It makes no sense to me that you can filter by section but not category. Please add this. It would be EXTREAMLY helpful for us with our reporting of internal vs external KB.
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- Alex Duffey
- Created July 30, 2021 20:44
- 1 vote