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Sprout Social, Inc.

Joined May 28, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Sprout Social, Inc.

Sprout Social, Inc. commented,

CommentExplore recipes

Thank you!!

View comment · Posted Dec 22, 2021 · Sprout Social, Inc.

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Sprout Social, Inc. commented,

CommentExplore recipes

Hi Mark, is there a difference between using the "Obsolete - Updater Name" and "Updater Name" attributes for a query like this?

View comment · Posted Dec 03, 2021 · Sprout Social, Inc.

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Sprout Social, Inc. commented,

CommentHow to troubleshoot issues with live chat

Under Performance Steps, it says "It is possible to write a custom script that ends a chat as soon as an account goes offline."

What/who exactly is "an account"? Would that be when the agent ends the chat? 

View comment · Posted Oct 25, 2021 · Sprout Social, Inc.

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Sprout Social, Inc. created a post,

Post Feedback - Reporting and analytics (Explore)

We are currently in the process of building Explore dashboards for our Agents, Team Leads, and Managers to use. We want them to be able to see their daily metrics, our team's high-level metrics, etc.

As we come out with updated dashboards, we want to make sure the team is using them. Is there a way to see how frequently dashboards are being viewed, and by which users? 

Posted Aug 25, 2021 · Sprout Social, Inc.

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Sprout Social, Inc. created a post,

Post Q&A - Reporting and analytics

Hi there,

We currently don't use Play Mode and don't plan on implementing it at the moment. Is there a workaround to still try and track skipped tickets?

We were thinking of maybe creating a query that shows a list of outliers of the difference between time created and first assigned? Any other suggestions?

Thank you! 

Posted May 13, 2021 · Sprout Social, Inc.

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