Sprout Social, Inc.
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Activity overview
Latest activity by Sprout Social, Inc.-
Sprout Social, Inc. commented,
Thank you!!
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Sprout Social, Inc. commented,
Hi Mark, is there a difference between using the "Obsolete - Updater Name" and "Updater Name" attributes for a query like this?
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Sprout Social, Inc. created a post,
Obsolete - Updater Name vs Updater Name
Hi everyone, Not sure if this is an easy question, but I haven't been able to find documentation about it anywhere. What's the difference between the attributes "Obsolete - Updater Name" and "Updat...
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Sprout Social, Inc. commented,
Under Performance Steps, it says "It is possible to write a custom script that ends a chat as soon as an account goes offline." What/who exactly is "an account"? Would that be when the agent ends t...
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Sprout Social, Inc. created a post,
Explore Adoption
We are currently in the process of building Explore dashboards for our Agents, Team Leads, and Managers to use. We want them to be able to see their daily metrics, our team's high-level metrics, et...
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Sprout Social, Inc. created a post,
Reporting on Skipped Tickets without using Play Mode
AnsweredHi there, We currently don't use Play Mode and don't plan on implementing it at the moment. Is there a workaround to still try and track skipped tickets? We were thinking of maybe creating a query ...