Corrine

Hi! I cannot find a suitable way to track my tickets that I am following and have escalated to other team members. I tried to create a view that let me see tickets I was following, but there was no option in views for tickets I follow, only tickets assigned to me. Also on the dashboard I do not see anyway to clear the recent updates, which makes that section useless to me because my brain just ignores it as it is 99% of the time things I've already dealt with. If I could delete updates or better yet check off updates I've already attended to then that section would be very helpful in letting me track notes, tickets I am following etc. Please make these features more useful because many tickets are falling through the cracks without a proper way to track them.

This is important to me and many others, though most won't even know how to find this article to vote, because it would save a lot of waisted time and improve our productivity. At my company we are already trying to find other ways to do this like using mac keyboard shortcuts, but those require a lot of effort to set up and make you remember shortcodes you create. Typegenie apparently does this already, but you have to login with you zendesk account and thats scary to me. So if Zendesk could collaborate with them and integrate them in organically that would be great!

I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes off everytime there is a new ticket in our queue. It would be totally tubular if there could be a separate sound for when a ticket I have been assigned to has a new reply, but mainly I am concerned with the bell for new tickets in our general support queue because it can be quiet for a long time and then boom tickets come in and without a bell I might be distracted with other less pressing tasks and not notice. Thank you!