Eddy Castillo

Thanks for the alternative solution, I will try this out. 

Thank you for the information. Unfortunately, this won't work since we want to update the custom drop-down meu field with information from the ticket itself, on a ticket-to-ticket basis, every time we get a ticket it only shows the organization information and the location details, and each org is different. 

This is the reason we are using an App to display the information, and then pass the information from the app to the custom field. 

Hi, 

I'm trying to create an app that hits one of our external databases, and from it get information that is not in Zendesk, like each name of a location attached to a single organization, and then pass that information into a custom field, a drop-down menu so that agents can select the appropriate location. 

I found some details on how to do this using a text custom field but not a drop-down menu one. 

Sample: 
XXXX1 = text custom field

client.set('ticket.customField:custom_field_XXXX1',  localStorage.pick);

Thanks for your help. 

We have an ETL script from Zendesk to our own Database; we want to make sure this one continues to work even if the person that generates the token is no longer with the company. We've been using a basic + token authentication method; however, it is tied to a user. 

Would you recommend using an OAuth token instead? Would this keep the token alive even if the user/admin that generates it is deactivated?

Thanks