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Sam Livingstone

Joined Oct 16, 2021

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Last activity Oct 07, 2022

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ACTIVITY OVERVIEW

Latest activity by Sam Livingstone

Sam Livingstone commented,

Community comment Developer - Zendesk APIs

Hello Chris Green and Serge BERTAINA DUBOIS

 

For creating legacy tickets, please use the Ticket Import API which would allow you to set the created_at date for the legacy tickets.

 

  • POST /api/v2/imports/tickets - This endpoint is used to create tickets with created_at date.

 
Please review the documentation I have linked above if you have any questions. Thanks.

View comment · Posted Oct 07, 2022 · Sam Livingstone

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Sam Livingstone commented,

CommentHelp with bots and automation

Danny Koss @...

It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

Thanks,

 

 

View comment · Posted Jul 28, 2022 · Sam Livingstone

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Sam Livingstone commented,

Community comment Feedback - Ticketing system (Support)

My agents are not able to see the ticket id of a child ticket created by someone else, eve though they have access to all tickets in the system.

View comment · Posted Feb 28, 2022 · Sam Livingstone

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Sam Livingstone commented,

Community comment Feedback - Sales CRM (Sell)

Hey Nicole,

We got this particular request from one of an existing customer of Zendesk SELL. When a Sales Rep moves a deal on the pipeline, that is if they move it down the pipeline then a question should pop out asking for the reason. Similar to how a reason is asked when a Lead is unqualified.

View comment · Posted Oct 06, 2021 · Sam Livingstone

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Sam Livingstone created a post,

Post Feedback - Sales CRM (Sell)

A feature where when a Sales Rep downgrades a deal from a particular stage a question must be raised and the response must be logged for the managers to have a look at.

Posted Oct 05, 2021 · Sam Livingstone

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Sam Livingstone commented,

CommentUsing legacy AI agent functionality

Is there a way to start over the whole flow after opting for a agent handover in the flow builder?

 

View comment · Posted Sep 01, 2021 · Sam Livingstone

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Sam Livingstone commented,

CommentSell basics

I need to create Custom Fields in Zendesk SELL via API. How do I do that?

 

View comment · Posted Jul 12, 2021 · Sam Livingstone

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Sam Livingstone commented,

Community comment Feedback - Ticketing system (Support)

The Utickets Integration isn't working on my end as well. Any other suggestions?

View comment · Posted Jun 22, 2021 · Sam Livingstone

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Sam Livingstone commented,

CommentHelp with Web Widget

Hey Kate,

I have put below the piece of code that can be used to change the Chat Widget's Label Text to Chat. ( You can change it to be anything you want in the code)

This piece of code worked for me for changing the widget label text.

  1. In Guide, click the Customize design icon ().
  2. Click the theme you want to edit to open it.
  3. Click the options menu, then select Edit Code.
  4. In the Templates section, click header.hbs to modify the code.
  5. Place the code below the first 
     line, and anywhere above the final header line.

View comment · Posted Jun 18, 2021 · Sam Livingstone

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Sam Livingstone commented,

CommentHelp with Web Widget

The syntax mentioned in the developer website of Zendesk is not right (https://developer.zendesk.com/api-reference/widget/settings/#color)

 

This piece of code worked for me for changing the widget text colour.

  1. In Guide, click the Customize design icon ().
  2. Click the theme you want to edit to open it.
  3. Click the options menu, then select Edit Code.
  4. In the Templates section, click header.hbs to modify the code.
  5. Place the code below the first 
     line, and anywhere above the final header line.

View comment · Posted Jun 11, 2021 · Sam Livingstone

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