Sam Livingstone
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Total activity20
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Last activity
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Activity overview
Latest activity by Sam Livingstone-
Sam Livingstone commented,
Hello Chris Green and Serge BERTAINA DUBOIS For creating legacy tickets, please use the Ticket Import API which would allow you to set the created_at date for the legacy tickets. POST /api/v2...
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Sam Livingstone commented,
Danny Koss @... It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget. Thanks, <sc...
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Sam Livingstone commented,
My agents are not able to see the ticket id of a child ticket created by someone else, eve though they have access to all tickets in the system.
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Sam Livingstone commented,
Hey Nicole, We got this particular request from one of an existing customer of Zendesk SELL. When a Sales Rep moves a deal on the pipeline, that is if they move it down the pipeline then a question...
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Sam Livingstone created a post,
Stage downgrade action should trigger a question - reason for downgrade?
A feature where when a Sales Rep downgrades a deal from a particular stage a question must be raised and the response must be logged for the managers to have a look at.
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Sam Livingstone commented,
Is there a way to start over the whole flow after opting for a agent handover in the flow builder?
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Sam Livingstone commented,
I need to create Custom Fields in Zendesk SELL via API. How do I do that?
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Sam Livingstone commented,
The Utickets Integration isn't working on my end as well. Any other suggestions?
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Sam Livingstone commented,
Hey Kate, I have put below the piece of code that can be used to change the Chat Widget's Label Text to Chat. ( You can change it to be anything you want in the code) This piece of code worked for ...
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Sam Livingstone commented,
The syntax mentioned in the developer website of Zendesk is not right (https://developer.zendesk.com/api-reference/widget/settings/#color) This piece of code worked for me for changing the widget...