Julie Hansen

Hi, 

I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn't go through.

The answer I send never gets to the customer, not even in their spam filter. I tried several email domains, and there is no pattern lik it's only @hotmail.com or @live.com that doesn't recieve an answer or something like that. 

I don't know if it's a bug, but it is a big problem because my customers doesn't get my answer.