Andy Loeber

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Latest activity by Andy Loeber
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    Andy Loeber commented,

    Hi @... Thank you for your answer. This coincides with my observations. As a solution I put some recognizable extra text in the ticket's subject so that our agents can recognize that the ticket's c...

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    Andy Loeber commented,

    I'm using the Zendesk API to create new tickets arrived in another ticketing system. I try to use the "via" attribute to customize the displayed via text in the Zendesk front end's ticket detailpag...