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Matt Claycomb

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Matt Claycomb

Matt Claycomb commented,

Community comment Developer - Zendesk APIs

Jason,

I am not sure I follow. I know in an SQL database, I would have to use an intermediary table. Take the following example, if I want a many-to-many relationship between the Zendesk type ticket and a custom object named "location", I would have to do the following:

  1. Create the custom object type "location".
  2. Create a custom object type "location_ticket".
  3. Create a many-to-one relationship type from "location" to "location_ticket" named "location-has-many-location_ticket".
  4. Create a one-to-many relationship type from "location_ticket" to "location" named "location_ticket-belongs-to-location".
  5. Create a many-to-one relationship type from "zen:ticket" to "location_ticket" named "zen:ticket-has-many-location_ticket".
  6. Create a one-to-many relationship type from "location_ticket" to "zen:ticket" named "location_ticket-belongs-to-zen:ticket"

Then any time I want to associate a ticket to a location or an additional location, I would need to do the following:

  1. Create an object of type "location_ticket".
  2. Create a relationship of type "location-has-many-location_ticket" between the "location" and the "location_ticket".
  3. Create a relationship of type "location_ticket-belongs-to-location" the other direction between the "location" and the "location_ticket".
  4. Create a relationship of type "zen:ticket-has-many-location_ticket" between the ticket and the "location_ticket".
  5. Create a relationship of type "location_ticket-belongs-to-zen:ticket" the other direction between the ticket and the "location_ticket".

Can you let me know if I'm on the right track, or completely off base?

Thanks,

Matt

View comment · Posted Mar 26, 2021 · Matt Claycomb

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Matt Claycomb commented,

Community comment Developer - Zendesk APIs

Hello,

In this article, it is specified that a many-to-many relationship is possible, however I am not finding how. If I attempt to submit a request to the API to create a relation which I believe would handle that (source and target are arrays), I get returned an error saying "Cannot create a relationship type where both source and target are arrays".

Also, is there a feature request page for having Custom Resources loaded into Insights? That function could greatly benefit our company as well.

Thank you,

View comment · Posted Mar 26, 2021 · Matt Claycomb

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