Hello,

We have multiple integrations between our Mobile Apps and Zendesk via Zendesk SDK, while also using the Zendesk Guide Help Center. We found a problem using HelpCenterActivity in Android.

We set a RequestActivityConfig to add some custom fields to our tickets, but found that the next code works only when sending a ticket from "Help Center Articles list" screen and "Help Center Article Detail" screen, but sending a ticket from "Ticket list" screen.

If the user navigate to the ticket list screen then this configuration is ignored.

val requestActivityConfig:

Configuration =
    RequestActivity.builder()
        .withCustomFields(
            listOf(
                CustomField(customFieldApp, context.getString(R.string.zendesk_app_name)),
                CustomField(customFieldZone, getSelectedZoneIdUseCase()),
                CustomField(customFieldMobileOs, "Android"),
                CustomField(customFieldDeviceModel, Build.MODEL),
                CustomField(customFieldAppVersion, context.packageManager.getPackageInfo(context.packageName, 0).versionName),
                CustomField(customFieldOsVersion, Build.VERSION.SDK_INT.toString())))
        .config()val categoryId = Long.parseLong(context.getString(R.string.zendesk_category_id))

HelpCenterActivity.builder()
.withArticlesForCategoryIds(categoryId)
.show(context, requestActivityConfig)

Thanks and regards,

Fernando