Javilondo Molina

Hi team,

I'd like to create a server-side app that fetches data from my database and expose it on the agent interface. However, I don't know if what I'm trying to do next is possible. I'd like to create a trigger that acts upon this data.

For example, I'm getting a list of Ids from my database and this will be available on the agent view with my server side app. However, I'd like to create a trigger to close a ticket when the ID of one of these users appears as a string in the subject of the ticket? I've had a look at the trigger conditions and I don't know if this is possible.

Thanks