tushar agarwal

i have initialised the zendesk SDK on Android , and tried to get Identity with the help of following code:-

Identity identity = new JwtIdentity("unique_id");
Zendesk.INSTANCE.setIdentity(identity);

"unique_id" is the unique identifier of the user. 

My JWT not getting any hit from Zendesk Server.

 

I am getting following logs :-

D/OkHttp: <-- 401 https://{companyname}.zendesk.com/access/sdk/jwt (2896ms, 37-byte body)

D/GsonSerializer: Unable to deserialize the provided object into AccessToken

W/ZendeskIdentityManager: There is no stored access token, have you initialised an identity and requested an access token?

 

Can anybody help us with this issue ?

 

Note: We have replaced the actual name with {companyname} for the purpose of privacy