Michael H

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When I go into ZenDesk settings for the Mobile SDK and change the authentication type from anonymous to JWT, for a little while afterwards mobile applications trying to use ZenDesk JWT authentication get an error from ZenDesk saying that they are using the wrong authentication type. After a while, it starts working however. Is there a delay between when JWT authentication is enabled in the ZenDesk settings admin interface and when ZenDesk starts using those new settings? And if so, about how long is the delay? We've seen the delay last anywhere from as little as 10 minutes to as long as 3 hours. Is there any way to make this delay more consistant? Also, we've noticed that the delay is shorter for some clients than others. My theory is that there is some distributed system that settings changes get replicated across, and that some ZenDesk instances get the changes before others. Is that correct, or is there some other reason for the variable delay?