Recent searches
No recent searches

Gary Kester
Joined May 28, 2021
·
Last activity Jun 04, 2024
Following
0
Followers
0
Total activity
3
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Gary Kester
Gary Kester commented,
Thanks Joshua,
I'm always on a lookout for any changes that might simplify how we can work with their tools.
Your conversion to TS gave me an awesome starting point to build on and that's much appreciated.
I use functions over classes in REACT and material UI instead of ZD Garden for theming.
Personal preference I guess.
All the best.
Gary
View comment · Posted Jun 04, 2024 · Gary Kester
0
Followers
0
Votes
0
Comments
Gary Kester created a post,
Hi Team,
I've created an app in Zendesk and cant seem to update several custom ticket fields on a specific ticket.
Using ZAfclient - I can easily add a new comment but if I try to update a custom ticket field, the request is sent with a response but no change applied.
let responseDetails: any;
const dataToLoad = {
"ticket": {
"comment": {
"body": `Worker: ${callRecordingInfo.callSID}
Recording SID: ${callRecordingInfo.recordingID}
Recording URL: ${callRecordingInfo.recordingLink}`,
"public": false
},
"custom_fields": [
{ "id": 9856193510799, "value": callRecordingInfo.callSID},
{ "id": 9882996513935, "value": callRecordingInfo.recordingID},
{ "id": 9864797906191, "value": callRecordingInfo.recordingLink}
],
}
}
const settings = {
url: `/api/v2/tickets/${ticketId}`,
type: 'PUT',
data: dataToLoad,
dataType: 'json',
};
await client.request(settings).then(
(data: any) => responseDetails = data
).catch((error: any) => responseDetails = error)
;
return responseDetails
Please help.
Gary
Posted Jun 01, 2024 · Gary Kester
0
Followers
2
Votes
2
Comments