Recent searches


No recent searches

Rebecka Linnér's Avatar

Rebecka Linnér

Joined May 28, 2021

·

Last activity Oct 22, 2021

Following

0

Followers

0

Total activity

6

Vote

1

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Rebecka Linnér

Rebecka Linnér commented,

CommentUsing AI agents for email and web form

Hi, 

Why is it not possible to see and customize the default triggers made by the AnswerBot in the Messaging solution? Is this on your roadmap?

 

View comment · Posted May 27, 2021 · Rebecka Linnér

0

Followers

0

Votes

0

Comments


Rebecka Linnér created a post,

Post Feedback - Chat and Messaging (Chat)

Hi!

It would be very beneficial to send the customer back to the AnswerBot once they have been served in a chat, as they might return with another question that the AnswerBot can answer - before choosing to start a chat again. 

An idea could be to copy the "back" button used in the Classic Web Widget, or enable the agents to end a chat, which triggers the AnswerBot feedback loop. Or even better, enable the customer to end the chat --> which triggers the AnswerBot feedback loop. 

Posted May 27, 2021 · Rebecka Linnér

5

Followers

13

Votes

7

Comments