Nigel
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Activity overview
Latest activity by Nigel-
Nigel commented,
Chiming back in here, I think all that is really needed is for each ticket to have a dedicated email address (which it already does) and if an agent (who has access to that ticket) forwards an emai...
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Nigel created a post,
Ability to forward emails into an existing ticket
Would really like the ability to forward emails directly into an existing ticket. This is what I’m trying to achieve: Support ticket is created for a customer There is back and forth corresponde...