Brian Kichler

We implemented a workaround for this using Zapier as well. I set up a Zendesk-to-Gmail zap that automatically emails the ticket ID, subject, and description to a list of level 1 support techs at one of our customer sites when a new ticket for their organization is created. We use Google Apps for Business, so I just set up a "DoNotReply" email address for this purpose. The zap is filtered by the "organization_name" JSON tag, so any new tickets not for that organization in particular are filtered when the automation runs.  

It's not ideal, but we at least got our customer what they wanted.