Stephanie Bryne

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

+1 This feature would be great for us because we often times save the ticket as a PDF and have to upload it to another system. That particular system is accessable to all employees and the comments...

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• Stephanie Bryne
• Created November 19, 2014 14:56
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

I would like this ability too. I think there is a way to do it but it gets tricky. I've seen emails get attached to the wrong ticket vs. creating new ones. This is because in the subject line of th...

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• Stephanie Bryne
• Created March 11, 2015 20:10
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 - We really need the functionality to have a Trigger CC an end-user. Our end-users are all internal customers. I have admins that need to be CC'd on every ticket within their resource unit(Organ...

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• Stephanie Bryne
• Created July 26, 2013 17:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jason Walker Although not at all desirable we have a work around. We created a CC ticket field that the end user fills in when they submit a ticket. This would only work if you strictly use the w...

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• Stephanie Bryne
• Created May 21, 2014 18:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Sorry, forgot to finish my thought. The agent then has to manually type in all users that need to be CC'd. 

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• Stephanie Bryne
• Created May 21, 2014 18:18
• 0 votes