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Dex Randall
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Dex Randall
Dex Randall commented,
Community comment Feedback - Ticketing system (Support)
I agree. The dashboard show open tickets, but not whether the 'Updater' was agent/end user. This info is critical for me, as I use it to spot which tickets need attention. Currently the dashboard is useless to me and I always have to pick the 'All Unsolved Tickets' or 'My Unsolved Tickets' view, to which I have added the 'Updater' column.
I would welcome the chance to edit the dashboard 'view' even if only to change the columns.
View comment · Posted Apr 07, 2013 · Dex Randall
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