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Yoko Rizzo
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Yoko Rizzo
Yoko Rizzo created a post,
Post Feedback - Ticketing system (Support)
Whenever a user writes back to a Closed ticket, a follow-up is created without Group or Assignee.
If the original ticket was assigned a Group or Assignee, i think those should be preserved in the follow-up.
It would help keep track of the follow-up tickets better. (right now they are just lost in an "everything else" view)
Posted Mar 13, 2012 · Yoko Rizzo
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