thomas osowski

I'd like to have a few 'place holder' status values that represent the progress of the ticket.  As we will likely integrate w/ a bug tracking system, it would be nice to have a In Progress and Pending Release.  These would react to customer actions by changing to Open as per existing Status.

Additionally, I'd also like the ability to rename a Status, such as Pending to With Customer.  That said, this isn't a deal-breaker in our eval, but a nice to have.