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Javier Mejia
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Javier Mejia
Javier Mejia created a post,
Post Feedback - Ticketing system (Support)
Currently when we assign a NEW ticket to an agent the system automatically updates the status to OPEN. Given our workflow this is not practical so I need to know if there is a way to keep the status of a ticket as NEW until the assigned Agent manually changed it to Open.
Posted Oct 26, 2010 · Javier Mejia
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