Brian Dady

Coming from SalesForce and ServiceMax, absolutely everything can be edited by at least an Admin.

Even with admin access, I cannot edit a specific internal note for a ticket which contains incorrect information. When others review the internal notes for this ticket in the future, they will gain incorrect information. This seems like a rather big flaw given we are currently evaluating the upgrade to SalesForce. Is there something I am missing here? Is there a workaround? Am I using Zendesk incorrectly? 

When I have an open ticket, we add internal notes before closing it for future reference. I want to be able to reference correct information but if someone makes a mistake, this makes the entire system fail it would seem...