Carmelo Rigatuso

1. Support
2. ...
3. Ticket customization
4. Creating custom ticket statuses

Adding my plus 1 for status by brand, form, and group. If I were to cater to the requests for all my teams, I would need a long list of statuses, but only a fraction would be applicable to each tea...

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• Carmelo Rigatuso
• Created June 01, 2023 17:36
• 1 vote

1. Guide
2. ...
3. Customer portal
4. How can I add content to the Help Center Request list page activities?

Is there a way to do this for a custom field? I can't seem to find the right syntax for displaying the contents of a custom drop-down field.

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• Carmelo Rigatuso
• Created June 01, 2023 16:08
• 0 votes

1. Messaging
2. Getting started with messaging
3. Welcome to messaging

Same for the Solve problems link. it goes to live chat troubleshooting instead of https://support.zendesk.com/hc/en-us/sections/5283040273178. 

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• Carmelo Rigatuso
• Created April 19, 2023 19:22
• 0 votes

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Why does searching by the domains associated to an organization return no results? We have orgs that have multiple domains for their users. If I search for organization:domain.com or  organization:...

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• Carmelo Rigatuso
• Created March 24, 2023 13:54
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Select an Address app

Need to add +1 on having the select an address app reply from the group that the ticket is in, not the agent. If a ticket comes to our support team, but turns out to be a sales issue and gets trans...

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• Carmelo Rigatuso
• Created January 20, 2023 21:38
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Bulk Update email addresses

Adding a +1, we're also updating our email domain and need to update the primary email address for all staff.

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• Carmelo Rigatuso
• Created January 19, 2023 19:41
• 0 votes

1. Community
2. Feedback - Admin Center
3. New Team Members Page Default - Can't change groups easily

Wouldn't it make sense to have all the available admin and management options for a user on one page? I can find them on the team member page, then off to a new page to see their role and what they...

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• Carmelo Rigatuso
• Edited August 29, 2022 13:36
• 2 votes

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi Parag Pradhan, I've already provided this feedback to other PMs and my account manager. This is not new to the admin center, but definitely something I fully expected to be addressed within the ...

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• Carmelo Rigatuso
• Created March 28, 2022 14:41
• 4 votes

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Just to echo Scott Patterson and Tim G, consistency is key. We can learn new navigation habits, but they must be consistent across all sections of Zendesk. We can't form a new habit if we never kno...

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• Carmelo Rigatuso
• Created March 02, 2022 14:42
• 4 votes

1. Community
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.

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• Carmelo Rigatuso
• Created February 10, 2022 04:05
• 0 votes