Carmelo Rigatuso
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Total activity50
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes28
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Subscriptions9
Activity overview
Latest activity by Carmelo Rigatuso-
Carmelo Rigatuso commented,
Need to add +1 on having the select an address app reply from the group that the ticket is in, not the agent. If a ticket comes to our support team, but turns out to be a sales issue and gets trans...
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Carmelo Rigatuso commented,
Adding a +1, we're also updating our email domain and need to update the primary email address for all staff.
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Carmelo Rigatuso commented,
Wouldn't it make sense to have all the available admin and management options for a user on one page? I can find them on the team member page, then off to a new page to see their role and what they...
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Carmelo Rigatuso commented,
Hi Parag Pradhan, I've already provided this feedback to other PMs and my account manager. This is not new to the admin center, but definitely something I fully expected to be addressed within the ...
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Carmelo Rigatuso commented,
Just to echo Scott Patterson and Tim G, consistency is key. We can learn new navigation habits, but they must be consistent across all sections of Zendesk. We can't form a new habit if we never kno...
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Carmelo Rigatuso commented,
Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.
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Carmelo Rigatuso commented,
Yes. This was available at a glance on the old team member page. it would be very valuable to have it here as well. Furthermore, I can't even see what role a team member is assigned on the new team...
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Carmelo Rigatuso commented,
Agreed. We should be able to see their role (light, support, or any custom role) on the team members page. We have a lot more information available at a glance on the old team members page. I like ...
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Carmelo Rigatuso commented,
Sudeshna Basu, Agreeing with Pedro Rodrigues and Dan Ross. Can't have the inactive triggers cluttering the active list. Even a simple toggle to show/hide (default) inactive at the top would help.
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Carmelo Rigatuso commented,
Thanks Brandon Tidd, I actually do for child and email side conversations, but not Slack. But I'll see if adding tags to the child/email tickets can help me filter out the slack ones with a negat...