
Carmelo Rigatuso
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Total activity66
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes38
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Subscriptions11
Activity overview
Latest activity by Carmelo Rigatuso-
Carmelo Rigatuso commented,
Adding my plus 1 for status by brand, form, and group. If I were to cater to the requests for all my teams, I would need a long list of statuses, but only a fraction would be applicable to each tea...
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Carmelo Rigatuso commented,
Is there a way to do this for a custom field? I can't seem to find the right syntax for displaying the contents of a custom drop-down field.
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Carmelo Rigatuso commented,
Same for the Solve problems link. it goes to live chat troubleshooting instead of https://support.zendesk.com/hc/en-us/sections/5283040273178.
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Carmelo Rigatuso commented,
Why does searching by the domains associated to an organization return no results? We have orgs that have multiple domains for their users. If I search for organization:domain.com or organization:...
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Carmelo Rigatuso commented,
Need to add +1 on having the select an address app reply from the group that the ticket is in, not the agent. If a ticket comes to our support team, but turns out to be a sales issue and gets trans...
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Carmelo Rigatuso commented,
Adding a +1, we're also updating our email domain and need to update the primary email address for all staff.
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Carmelo Rigatuso commented,
Wouldn't it make sense to have all the available admin and management options for a user on one page? I can find them on the team member page, then off to a new page to see their role and what they...
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Carmelo Rigatuso commented,
Hi Parag Pradhan, I've already provided this feedback to other PMs and my account manager. This is not new to the admin center, but definitely something I fully expected to be addressed within the ...
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Carmelo Rigatuso commented,
Just to echo Scott Patterson and Tim G, consistency is key. We can learn new navigation habits, but they must be consistent across all sections of Zendesk. We can't form a new habit if we never kno...
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Carmelo Rigatuso commented,
Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.