Rina
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Total activity282
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Last activity
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Member since
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Votes122
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Activity overview
Latest activity by Rina-
Rina commented,
Gonna request an update on this Shiyu Zhu (tagging Aaron Mitchell, Chad Susa (Gravity CX - Zendesk Partner), Simon Blouner Dan Cross but can't tag Kris - not sure of which Kris to us lol!)The last ...
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Rina commented,
Elaine Hi there! Sorry I didnt' make myself clear - we have a dashboard, but I don't know from what report/ or dataset the dashboard originates. How do I find that out, to then check the 'last upda...
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Rina commented,
Any chance we can get some data in response to 000000 Danjoint 's point here? My team are relying on the hourly report in Explore to establish whether targets are getting met - however frequently t...
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Rina commented,
Agreed Nickolas Burger - the audio is disruptive and causes issues when on call.
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Rina commented,
Rohan Gupta Thanks for this update. For those of us who do not use Omni-channel routing, what options do we have?
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Rina commented,
Is it possible to generate a trigger that auto-pins a specific article or number of articles to a ticket that comes into the New list?It would be useful to agents where 'close my account' is mentio...
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Rina created a post,
How to can I identify from what IVR route a Talk call originates?
PlannedI spoke with Jan De Guzman who directed me to post here, who said:'There's currently no native way to identify the call IVR path or origin in the created ticket from the calls. I'm afraid this ...
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Rina commented,
Rohan Gupta shame I have heard no further update from you since January of this year.. (see above comments)
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Rina commented,
Widson Reis Hi there, where are we at on the roadmap since a year ago please?
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Rina commented,
That's a shame, will there be any possibility of this feature becoming available in the future?