Rina
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Total activity211
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Last activity
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Activity overview
Latest activity by Rina-
Rina commented,
Can someone guide me to documentation to show how we can implement a similar sort of 'focus mode' setting between inbound Talk and inbound Messaging? Thanks
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Rina commented,
Is there a way to modify the user profile view, in the same way the contextual workspaces can be for certain criteria?I.e. - if the customer has data for one of the shopify brands we use, but not o...
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Rina commented,
Dane Hi ! Thanks for this - however we use Messaging rather than Chat so I believe a lot of the features in chat don't translate to Messaging and vice versa. I find it interesting that chat shortcu...
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Rina commented,
Thank you Rohan Gupta - any chance you can schedule an update once omni-channel allows admins to also change other agent's status, that you mention is missing currently?
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Rina commented,
Alexander M I would also like to know this, it would be a great benefit to our system too. Hoping you get an answer here
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Rina commented,
Taylor Van Valkenburg, Sydney Neubauer, Brenda Piersak - tagging for visibility on original post that's already closed as 'answered'. Hope my new post helps us to get an update!
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Rina created a post,
Zendesk Talk - Agent Auto Log-Off
AnsweredFeature Request Summary: There should be an auto-actioned option to set agents Talk status to 'Away' if they're not viewing the Zendesk support interface browser window (like time tracking works)...
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Rina commented,
Hi Lisa Tam + Simon Higham - I believe I've heard it is now possible to clone. Can you link us to an article if right Lisa? Thanks
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Rina commented,
Posting again, would love to hear an update on this Rohan Gupta - still having to manually dis-engage some agents as they can't seem to remember to do so themselves!
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Rina commented,
Hi,Referring to section 'to view a shopify profile in a ticket'We don't have the dots in our interface, but we can see Shopify data by going into the boxed icon (below the book). Is there a way to ...