Rina
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Total activity93
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Last activity
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Activity overview
Latest activity by Rina-
Rina commented,
It can depend on the complexity of the enquiry, but on average agents will answer between 2 - 3 live messages at a time (we have moved from LiveChat to Messaging in recent months).We have the ticke...
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Rina commented,
Thanks Prakruit, can you provide a rough estimate of when we can expect to see a focus mode that works with calls and live messaging tickets?
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Rina created a post,
Focus mode for active Messaging and Talk users
PlannedFeature Request Summary: A focus mode to apply to Messaging and Talk, for the purpose of allowing agents who work with both (Messaging live conversations via AB routing) to be routed either optio...
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Rina commented,
I wish messaging gave the option to trigger an automated response if a messaging customer hadn't received a response within a certain about of seconds/minutes whilst active on the messaging chat bu...
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Rina commented,
Perhaps this answers my own question - where can I suggest this to be enabled for Messaging customers please?
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Rina commented,
I can't seem to find a way for my chat trigger, after updating to messages, to recognise that an agent hasn't sent a first response OR no agent has opened the chat yet - to then wait 60 seconds fro...
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Rina commented,
Is it possible to request a satisfaction rating during a live chat, using the messages system?There used to be an option in the chat interface, but not since we upgraded to messages
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Rina commented,
Martin Holmes, can you direct us to the People page?I see only the customers tab and the two person icon on the left of the screen.
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Rina commented,
With reference to colleagues who don't use the Zendesk system at all (don't have user), but our Zendesk agents would like to communicate with via Talk - what's the best way of adding their details ...
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Rina commented,
I didn't see it in the article, but can someone confirm whether we're able to search by what channel the ticket originated? For instance, looking for tickets which came from messaging?