Aaron Hill

1. Chat
2. ...
3. Reporting for Chat
4. Monitoring real-time chat metrics

Is there anyway for a Lead to monitor an active chat for the Agents in their departments? 

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• Aaron Hill
• Created February 03, 2022 21:39
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Get keyword data that user search in Help Center or Answerbot on Explore

We would also like to know this info.  The content entered by the user could drastically increase our Answer Bot success rate.   Thanks  

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• Aaron Hill
• Created April 21, 2021 17:53
• 1 vote